We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay and PayPal.

Yes. We take payment security seriously. All transactions are encrypted and processed by certified third‑party payment processors that meet the highest industry standards in Australia.

All prices and transactions on our website are processed in Australian Dollars (AUD), unless otherwise specified.

Yes. We provide free standard shipping on all orders within Australia, regardless of order size or value.

Not at the moment. We currently deliver within Australia only, but expansion to other countries is being evaluated.

Orders are processed within 1–3 business days (Monday–Friday). Delivery generally takes 5–7 business days after dispatch. Most orders arrive within 6–10 business days in total.

Absolutely. Once your order is shipped, you’ll receive an email with tracking details so you can monitor your delivery via our Track My Order portal.

You can return any product within 30 days of receipt, provided it meets our return conditions.

If the product is defective, damaged, incorrect, or not as described, we’ll cover the return shipping costs and provide a prepaid return label.

If you return an item for other reasons (e.g., you changed your mind or ordered the wrong item), you’ll cover the return shipping cost.

Refunds are processed via the original payment method within 7 business days after we receive and inspect the returned product.

Please contact us within 5 days of receiving the product and include photos or a video of the damage. We’ll arrange a replacement or refund at no extra cost.

Contact us within 5 days. We’ll cover the return shipping and send you the correct product immediately.

If your order hasn’t arrived 7 days after the estimated delivery date, contact us so we can investigate with the carrier. If the product cannot be located, we’ll issue a full refund or send a replacement.